Effective Date: 1 January 2025

Due to the nature of food products, returns are governed strictly by quality and safety standards.

1. Eligible Cases

Returns/refunds are accepted only if:

• Product is damaged or leaked on delivery
• Wrong product delivered
• Product is expired at the time of delivery

An unboxing video is mandatory for all claims.

2. Non-Returnable Items

• Opened or partially consumed food products
• Products damaged after delivery due to improper storage
• Incorrect orders placed by the customer

3. Claim Timeline

All issues must be reported within 48 hours of delivery.

4. Refund Method

• Refunds are processed within 7–10 business days after approval
• Refunds are credited to the original payment method
• COD refunds are processed via bank transfer or store credit

5. Replacement

Where applicable, replacement may be offered instead of refund.

6. Contact

Email: support@makhanapowder.com
Include Order ID, images, and unboxing video.